Operations Manager
Job Title: Operations Manager
Department: Executive Office
Reports To: Executive Director
FSLA Status: Exempt
Approved Date: September 2, 2025
Pay Rate: TBD
JOB SUMMARY
The Operations Manager is responsible for program compliance for both the Public Housing and Housing Choice Voucher programs. The position will have a team that will be responsible for reviewing internal processes and procedures; including but not limited to policy updates, annual plan and five-year plan, record-keeping, staff training, VAWA and PIC monitoring. The position will ensure HAKC is following local, state and federal laws and regulations, including Fair Housing and VAWA requirements. Lastly the position will be responsible for Reasonable Accommodation review and approvals.
ESSENTIAL FUNCTIONS
The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned.
(1) The Operation Manager will ensure adherence to the US Department of Housing and Urban Development, state and local regulations through regular quality control reviews, inspections, and audits of programs and property management practices.
(2) The incumbent will analyze existing systems and procedures and provide recommendations to the Executive Director on improvements
(3) Lead the organizational efforts to develop and amend the Agency Plan along with the Five-Year plan that is due to the U.S. Department of Housing and Urban Development
(4) Responsible for coordinating updates the Admissions and Continuing Occupancy Plan and the Administration Plan in collaboration Senior leadership.
(5) Develop quality control plan for processes related to admissions, inspections and continued assistance
(6) Ensure compliance with U.S. Department of Housing and Urban Development (HUD) systems and reporting rates related to Occupancy, PIC Errors and Offline unit status.
(7) The incumbent will supervise and manage professional support staff related to 504/ADA and PIC Specialists.
(8) The incumbent will conduct training for the HCV and PH staff related to PIC corrections, file errors, policy and procedures.
(9) Develop audit responses related to program deficiencies in conjunction with the specific Department.
KNOWLEDGE & ABILITY
Applicable federal, state, and local laws, codes, regulations, and ordinances, as well as industry standards and best practices relevant to the assigned area of responsibility.
- Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff, either directly or through subordinate levels of supervision.
- Principles and practices of leadership.
- Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
- Principles and practices of budget administration.
- Principles and practices of contract management.
- Division organization, functions, programs, policies, procedures, and initiatives.
- Principles and practices of project management.
- Program development, implementation, and evaluation.
- Methods and techniques of developing technical and administrative reports, and business correspondence.
- Techniques for effectively representing the Authority in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
- Methods and techniques of preparing technical and administrative reports, and general business correspondence.
- Authority and mandated safety rules, regulations, and protocols.
- Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Authority staff
- Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
SUPERVISORY RESPONSIBILITIES
Receives administrative direction from the Executive Director: The employee normally performs the duty assignments within broad parameters defined by general organizational requirements and accepted practices. End results determine effectiveness of job performance.
EDUCATION AND EXPERIENCE
Minimum Qualification: Bachelor's Degree or 5+ years of experience working at a PHA either in Public Housing or the Housing Choice Voucher programs; with at least 1 year of leadership/supervisory experience.
The incumbent will be required to complete the following Certification(s) within eighteen (18) months of employment or other allowable period of hire as authorized by the Executive Director or his/her designee:
- Public Housing Manager (PHM)
- Public Housing Executive Management Certification
- Uniform Physical Condition Standards (UPCS)/NSPIRE
- Occupancy Specialist
- Enterprise Income Verification System (EIV)
- HCV Executive Management Certification
- Fair Housing and Reasonable Accommodation Training
Preferred Qualification: Thorough knowledge of policy and procedures as well as rules and regulations as they pertain to property management and occupancy. Experience with HUD Systems including PIC; Section 504, Reasonable Accommodation Request, and VAWA including writing and implementing 504 and VAWA plans. Familiar with Reasonable Accommodation and Modification Processes. Experience and knowledge of the operation of housing programs and implementation of program policies.
