Asset Manager
Job Title: Asset Manager
JD#: HO2
Department: HOUSING OPERATIONS DEPARTMENT
Reports To: Director of Housing Operations
FLSA Status: Exempt
Approved Date: 2025
JOB SUMMARY
Responsible for oversight and compliance management of non-traditional properties within the Housing Authority's portfolio. Provides regular and real-time reporting on non-traditional (LIHTC, Market Rate, Workforce, and non-residential) properties. Enforces management agreements and HAKC policies and ensures that third party managers operate both successfully and at the highest level. The Asset Manager is responsible for monitoring budgets, preparing reports on activities and fiscal status, monitoring operating practices and procedures.
ESSENTIAL FUNCTIONS
Essential Duties and Responsibilities
The duties listed below illustrate of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned.
1. Directs the work of third-party management entities, ensuring compliance with all HAKC policies and procedures as well as established property management expectations.
2. Represents the Authority in a positive, professional manner at all times and upholds the Authority's values and mission.
3. Ensure communities under their supervision maintain occupancy levels above 95% and rent collection levels above 97%
4. Supports the Director of Property Management in the creation and implementation of policies and procures for the Non-Traditional portfolio
5. Negotiates and monitors budgets to ensure third-party management compliance with approved budgets
6. Serves as a liaison between HAKC and third-party property managers to maintain open lines of communication and facilitate the delivery of clear and concise data.
7. Conducts site inspections on a regular schedule, ensuring the maintenance of curb appeal expectations and to ensure the enforcement of lease violations.
8. Submits all required reporting related to non-traditional HAKC properties, including MHDC reporting, investor reporting, LIHTC reporting and all other reporting.
9. Supervises any HAKC staff assigned to non-traditional housing properties, directing their activities and operational priorities.
10. Provides both ad hoc and planned reporting on a variety of operational topics including occupancy, rent collection, and work orders.
11. Attends and hosts meetings as necessary to provide training, collect data, and oversee the operation of our third-party managed properties.
SUPERVISORY RESPONSIBILITIES
The Asset Manager receives instructions primarily from the Director of Housing Operations. Normally, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The Asset Manager may be assigned subordinate staff as the portfolio grows in size and will maintain supervisory responsibility for those employees assigned.
QUALIFICATIONS AND COMPETENCIES
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills:
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment & decision making in accordance with level of responsibility.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.
Job Competencies
1. Thorough knowledge of HAKC policy and procedures as they pertain to property management and occupancy.
2. Thorough knowledge of property management operations related to rent collection, occupancy, and compliance.
3. Thorough knowledge of LIHTC and other non-traditional financing structures and their related property management compliance requirements, their operational expectations, and reporting requirements.
4. Working knowledge of laws and standards that apply to residential property management, such as Fair Housing Laws, OSHA Standards, local and state building codes.
5. Working knowledge of RAD, USDA, LIHTC, and other HUD and Federal funding programs and how their use in development impacts property management operations.
6. Ability to read and understand complex legal documents such as regulatory and operating agreements, management agreements, and understand reporting.
7. Basic knowledge of building maintenance, fire prevention, and liability reduction principles.
8. Working knowledge of the agencies that provide assistance and services to residents, including knowledge of eligibility requirements.
9. Knowledge of mathematics and general accounting procedures sufficient to perform calculation required for summarizing rent collections, making deposits, rent adjustments, and assisting the Director of Housing Operations in preparation of the annual operating budget and long-term budgets.
10. Ability to maintain required records such as resident files, vacancy reports, etc.
11. Ability to provide excellent customer service.
12. Ability to develop and maintain cooperative working relationships with residents, employees, vendors, and contractors.
13. Ability to manage time efficiently, work independently and is detail oriented.
14. Ability to procure goods and services in accordance with Authority procurement procedures and in keeping with the approved operating budget for the property.
15. Skilled in strong leadership skills to provide motivation and direction for the community and provide quality services to culturally diverse population.
16. Ability to adapt to changes in the work environment; work with frequent interruptions and respond calmly and professionally to emergency situations.
17. Ability to maintain confidentiality.
18. Ability to prioritize and organize workloads, multitask, adapt quickly to change, and deliver under the pressure of deadlines.
19. Skilled in effective communication both verbal and written.
20. Ability to prepare concise and accurate reports.
21. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
EDUCATION AND EXPERIENCE
High school diploma/GED with Associate degree in Business, Public Administration, or Social Sciences from an accredited college or university preferred and at least two (2) years of supervisory experience in management or in an administrative capacity in property management or low-income housing, or an equivalent combination of education, training, and experience resulting in the ability to fulfill the essential job duties of the position.
The following Certifications must be obtained within one (1) year of employment or other allowable period of hire as authorized by the Executive Director or his/her designee:
An Accredited Public Housing Manager
Occupancy Standards
Rent Calculation
Enterprise Income Verification System (EIV)
Uniform Physical Condition Standards (UPCS)
Procurement and Contract Management
Certified Maintenance Manager (CMM)
Fair Housing
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing, and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in an office environment with occasional travel to meetings. The incumbent frequently uses standard office equipment including personal computers, telephone, and related equipment. Must possess the ability to detect auditory and/or visual alarms and be available to work extended /flexible hours and weekends as needed.
CONTACTS
The employee's personal contacts are mostly with local officials (police, city council members, City Code Enforcement), outside service agencies, contractors, advertising contacts, social workers, other employees, and residents assisted by the Authority. The purposes of these contacts are to obtain or provide information, plan and coordinate, and to advise, motivate, influence, or direct subordinates or others, and justify, defend, negotiate, or resolve matters and issues concerning public/affordable housing.
Contact often requires negotiation and/or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals, and potentially volatile situations.
OTHER REQUIREMENTS
Must possess a valid driver's license.
May be required to work an unconventional work schedule.
Must work with the highest degree of confidentiality.
Must be available for occasional overnight travel for training.
Must pass employment drug screening & criminal background check.
The Housing Authority of Kansas City, Missouri is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management's assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management's right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.
Employment with the Housing Authority of Kansas City, Missouri is on an "at-will" basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.
Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.
