Service Coordinator - Pemberton Park
Job Description
Job Title: Service Coordinator/Pemberton Park
JD#: RS8
Department: RESIDENT SERVICES
Reports To: Director of Resident Services
FLSA Status: Exempt
Approved Date: 2021
JOB SUMMARY
Provides case management the Pemberton Park development for grandparents raising grandchildren. Serve as liaison between the Housing Authority and various organizations and health agencies. Responsible for planning, organizing, and conducting activities, events, programs, or services that support the personal, social, and cultural growth of residents.
ESSENTIAL FUNCTIONS
Essential Duties and Responsibilities
The duties listed below illustrate of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned.
1. Develops a strong working relationship with the residents and property manager.
2. Engages both seniors and children/youth.
3. Researches and provides resources for both seniors and children/youth, including resources to address basic needs such as utilities, rent, clothing, food, furniture, health, and mental health needs.
4. Develops safety procedures for the residents and provide sensitivity skills training for property managers.
5. Facilitates or co-facilitates a support group for grandparents Crisis Intervention.
6. Conducts needs assessment and analyze the data.
7. Makes referrals to appropriate social service agencies and providers and coordination of services.
8. Provides educational workshops in preventative health care screening.
9. Networks with outside agencies to assist in blood pressure, blood sugar, nutrition, grief counseling, alcohol/substance counseling and medication screening.
10. Addresses training issues for managers relating to residents.
11. Works with the Authority Public Safety Officers and police to provide self-defense training and security procedures training for residents.
12. Serves as community liaison to public, government, private and nonprofit organizations.
13. Develops and implement programs for the benefit of residents. Network with outside agencies in providing various outside activities for both grandparents and grandchildren.
14. Maintains files in accordance with recognized case management standards.
15. As needed, and where expertise in the areas is held, assist in writing grants to provide funding sources for programs.
16. Participates in monthly mobile food pantries and distribution to families.
17. Coordinates after-school programs.
18. Prepares monthly case manager reports.
SUPERVISORY RESPONSIBILITIES
Assignments and instructions received primarily from the Director of Resident Services are broad, though there are some occasions when the employee receives specific instructions. The employee initiates and performs routine activities without supervisory direction. Problems or situations that arise and are not covered by instructions are either dealt with independently, or in consultation with the supervisor. The employee's work is reviewed regularly for adherence to policies and the attainment of objectives. The employee has no supervisory responsibilities.
QUALIFICATIONS AND COMPETENCIES
Behavioral Competencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the incumbent to exhibit the following behavioral skills:
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment & decision making in accordance with level of responsibility.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
Job Competencies
Good knowledge of pertinent HUD regulations and public housing management, and comprehensive knowledge of Authority policies and procedures.
Knowledge of Fair Housing, Equal Opportunity, and nondiscrimination laws and regulations.
Knowledge of the community, its resources, and dynamics applicable to the delivery of Housing Authority programs in assigned areas of responsibility.
Skill in representing the Housing Authority effectively in making presentations and conducting meetings with clients and community/public organizations.
Skill in understanding, applying, adopting, explaining, and interpreting complex regulations, policies, and procedures.
Considerable knowledge of social work and resources available through community service agencies.
Thorough knowledge of accepted consultation and interviewing techniques.
Ability to address the public and present information in a clear, concise, and convincing manner.
Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
10. Must maintain a professional appearance and portray a positive image for the Authority.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must be able to maintain punctuality and attendance as scheduled.
EDUCATION AND EXPERIENCE
Bachelor's degree or Master's degree preferred in social work or a similar field with case management and coordination of services. Minimum of three (3) years' experience working with low income populations and families. Experience using Strengths-based case management and either knowledge of Trauma Informed Care or willingness to be trained. Must be able to use the computer and have reliable transportation. A combination of experience and formal education may fulfill this requirement.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing, and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in an office environment but may involve visits to housing developments, the offices of other agencies, community centers, and meeting halls. The incumbent frequently uses standard office equipment including personal computers, telephone, and related equipment. Work is in a primarily diverse setting. Work may involve visits to resident's homes or the offices of other agencies. The employee may be exposed to weather extremes and the usual hazards associated with other business facilities and resident homes. Office environment. The noise level in the work environment is moderate.
CONTACTS
Work requires frequent internal contact with employees and managers in the administration of the resident services program and with external contacts. The employee's contacts include: Resident Services staff, Authority personnel, residents, resident councils, businesses, corporations, community service organizations and agencies. The purpose of such contacts is to bring community and resident services to Authority residents, foster resident pride, participation, and provide various kinds of support and assistance for individuals and families.
OTHER REQUIREMENTS
Must possess a valid driver's license.
Must be available for occasional overnight travel for training.
Must pass employment drug screening and criminal background check.
Must work with the highest degree of confidentiality.
The Housing Authority of Kansas City, Missouri is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management's assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management's right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.
Employment with the Housing Authority of Kansas City, Missouri is on an "at-will" basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.
Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.
