Program Coordinator - Resident Council
Job Title: Program Coordinator
Department: Executive Office
Reports To: Executive Director
FSLA Status: Exempt
Approved Date: July 15, 2025
Pay Rate: $44,000
JOB SUMMARY
The Program Coordinator position oversees the operations and activities of the resident councils within all the public housing developments. The incumbent will act as a liaison between the Housing Authority of Kansas City, MO (HAKC) and the residents, facilitating communication, organizing events, and managing resident participation initiatives.
ESSENTIAL FUNCTIONS:
The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned.
1. Acts as a liaison, ensuring clear and consistent communication between HAKC and the resident council. This includes relaying information about policies, programs and other relevant updates.
2. The incumbent will provide guidance and support to resident councils and their organizations, operation and engagement with the PHA.
3. The Program Coordinator will help residents understand their rights and responsibilities, encouraging active participation in decision-making processes related to their community.
4. They may help resident councils access and manage funds allocated for resident participation activities and ensure compliance with relevant to regulations, including assistance with developing budget, etc.
5. The incumbent will assist in identifying and resolving resident concerns related to housing conditions, management practices, or other issues.
6. They will organize training sessions and workshops to enhance resident knowledge and skills related to resident council operations and participation.
7. The Program Coordinator works closely with the resident council, often attending meetings and providing ongoing support.
8. They may assist in developing and implementing a Memorandum of Understanding (MOU) or partnership agreement between PHA and the resident council.
9. The Program Coordinator helps ensure that resident councils are representative of all residents and that their voices are heard in decisions affecting the community.
10. The Program Coordinator will assist with coordination of the election of residents with a third-party vendor for elections and certification of elections.
EDUCATION AND EXPERIENCE
Bachelor's degree in Business, Public Administration, Social Work or a closely related field from an accredited college or university and five (5) years of experience in Low-Income Housing, Housing Choice Voucher, Public Housing Agency or similar agencies with experience working with resident needs and concerns or an equivalent combination of education, training, and experience resulting in the ability to fulfill the essential job duties of the position.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing, and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in an office environment with occasional travel to meetings. The incumbent frequently uses standard office equipment including personal computers, telephone, and related equipment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment. The noise level in the work environment is moderate. Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated.
OTHER REQUIREMENTS
Must be available for occasional overnight travel for training.
May be required to work an unusual work schedule.
Must pass employment drug screening and criminal background check.
Must work with the highest degree of confidentiality.
The Housing Authority of Kansas City, Missouri is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management's assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management's right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.
Employment with the Housing Authority of Kansas City, Missouri is on an "at-will" basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.
Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.
