SECTION 8 Ombudsman Line

Attention Apartment Owners, Managers and all Section 8 Residents:

Do you have a concern or general complaint that needs to be addressed? Would you like some assistance in helping you solve a problem or voicing a criticism regarding service in the Section 8 Department? Do you ever feel like no one is listening to you or you just can't get the answer to your questions?

If your answer is yes to any or all of the above questions, the Housing Authority would encourage you contact our Ombudsman (complaint) Line at (816) 968-4160. The Housing Authority announces the re-establishment of this direct line for the purposes of ensuring that a direct response will be made to your call. This line will be monitored constantly and all calls will be logged and processed with the goal of producing an efficient and fair response. When calling the line, please be sure to leave your full name, phone number, and your concern / issue. Please remember, the Ombudsman Line has been established to address your concerns only and if you have specific questions regarding operational procedures or your wait list status, please call the HAKC's main phone line at (816) 968-4100.

If you have trouble with the line or have further questions about this process please contact the Ombudsman Line administrator via e-mail at ombudsman@hakc.org.